Lateness policy:
We schedule 20-minute appointments. If you are more than 5 minutes late for you appointment, it will be considered a missed appointment. You will need to reschedule, unless you have met the "3 Strikes" rule. (See cancellation policy below.)
Cancellation policy:
If you are unable to keep an appointment, please contact us at least 4 hours in advance so that we can reschedule someone into that slot. We reserve the right to charge full price for missed appointments, or those cancelled without 4 hours notice. We have a "3 Strikes" rule: If you fail to show up three times for an appointment or cancel too late for us to fill the slot, you will be dropped as a client. No future appointments will be scheduled for you.